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A weekly newsletter by Ross Chapman for ambitious builders and decision-makers. Get one sharp insight, a few curated signals and the frameworks behind smart growth. Product. AI. Strategy. Sorted.
AI isn’t replacing UX. It’s exposing it 👀 What founders told me about their onboarding flows and why smart AI will spotlight broken UX before it ever fixes it. Hi everybody, This week I spoke to two founders scaling onboarding with AI. Both excited about the potential, but both frustrated by one thing: Their users were getting stuck. The tools worked. The intelligence was there. But the experience? Confusing. This is the big unlock: AI doesn’t replace your UX — it stress-tests it. AI surfaces...
Hey there, I use ChatGPT every day. I’m practically begging Figma to roll out AI to our team. And if something has those magic letters “A” and “I,” I’m already signed up. But this isn’t about jumping on a trend. It’s rooted in a philosophy I’ve always believed: computers exist to handle the heavy lifting, freeing us to focus on what really matters—thinking, creating, and making meaningful impact. Last night, I was revisiting my Product Design Sprint template and migrating it into FigJam. One...
Hey subscriber, Last Friday, I attended the AI x Design Summit without any expectations—just a curious mindset and a bit of a break from my recent focus on business growth. Over the past couple of years, I’ve prioritised business growth over stepping back to reconnect with the wider design and tech community. I used to ask, “Will this help grow the business?” and if the answer was “no,” I’d skip it. Now, as I look toward new horizons, getting back into the community feels like a good way to...