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A weekly newsletter by Ross Chapman for ambitious builders and decision-makers. Get one sharp insight, a few curated signals and the frameworks behind smart growth. Product. AI. Strategy. Sorted.
AI isn’t replacing UX. It’s exposing it 👀 What founders told me about their onboarding flows and why smart AI will spotlight broken UX before it ever fixes it. Hi everybody, This week I spoke to two founders scaling onboarding with AI. Both excited about the potential, but both frustrated by one thing: Their users were getting stuck. The tools worked. The intelligence was there. But the experience? Confusing. This is the big unlock: AI doesn’t replace your UX — it stress-tests it. AI surfaces...
Hey there, We're nearly at the end of January, so I thought it was high time to roll out a new newsletter, and what an incredible week it has been in AI, Product and Business: Open AI shares Operator - an AI agent that can start doing your repetitive browser based work for you (only available on the premium tier in the U.S., but still... Perplexity launches a mobile assistant and I've started coding with AI assistance in Cursor! So without further ado, here's this week's updates in AI,...
Hey subscriber, Last Friday, I attended the AI x Design Summit without any expectations—just a curious mindset and a bit of a break from my recent focus on business growth. Over the past couple of years, I’ve prioritised business growth over stepping back to reconnect with the wider design and tech community. I used to ask, “Will this help grow the business?” and if the answer was “no,” I’d skip it. Now, as I look toward new horizons, getting back into the community feels like a good way to...